Shipping Policy

Shipping Policy

Enjoy a ZERO-hassle shopping here at Ember Melody! Receive your anticipated items right at your doorstep! 

WE SHIP WORLDWIDE for the ultimate online shopping convenience for our beloved shoppers! We at Ember Melody only partner with the best and reliable courier service providers to deliver your parcels at the best and fastest way possible!

SHIPPING RATES

Shipping rates vary depending on where your item is located. Shipping cost will be reflected and can be seen as you checkout. Track your order via the tracking number that will be provided. You may check it via your email after check out. Get updates on the status and location of your parcel!

DELIVERY ESTIMATES

Orders are processed within 1 to 5 business days. Delivery usually takes 2 to 3 weeks after the order has been processed. Delivery to the US and some parts of Asia may slightly be faster while deliveries to the UK, Australia, New Zealand and most European and Asian countries may take a little longer.

Such unavoidable events include calamities, peak season, natural disasters, local holidays and weather conditions can lead to delay in delivering your parcels. We are unable to guarantee the exact delivery time of your order if such events occur. Please allow additional days in transit for delivery as we seek your kind understanding should we encounter events beyond our control. 

100% GUARANTEED SATISFACTION 

We guarantee to make sure that you get your money’s worth. If there are such items that didn’t meet your satisfaction, we will refund you the full purchase price of the product or replacement of the same item. However, refunds and returns are subject on a case to case basis.

SAFE AND SECURE SHOPPING

All your personal information is kept 100% protected and confidential at all times. We only use SSL certificates and other third-party security services to make sure that all our customer’s sensitive information is kept confidential.


Thoughts or other questions? Feel free to contact us at hello@embermelody.com.